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“This document cannot be marked for voiding. It has been either partially applied or it on hold”

When voiding a partial applied payment, you will come to a message saying “This document cannot be marked for voiding. It has been either partially applied or it on hold”. This is the system design where it will not allow you to void a partially applied transaction. At the same time, GP will not allow to unapply the applied document in Payables.

Refer to sample below, the payment is recorded wrongly which causing $0.10 extra after apply to invoice.

There are 2 options to void the partially applied document.


Option A.


i.                     Apply the payment to any invoice that is still “OPEN” in Apply Payable Documents
ii.                   Next, void the payment at Void Historical Payables Transaction
iii.                 Issue another new payment with correct amount


Option B.
i.                     Unless there is no OPEN invoice for apply, you will need to use this option. Issue a Dummy Invoice in payables which equivalent to the remaining amount in payment ($0.10 in this case).

ii.                   Next, apply the payment with the Dummy Invoice. The payment should have fully applied now.

iii.                 Proceed to void the payment in Void Historical Payables Transaction

iv.                 Void the Dummy Invoice in Void Open Payables Transaction as well

         v.                   Issue another new payment with correct amount
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Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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